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At M&H Living, we want you to love your new sofa. If you're not completely satisfied, please review our return policy below to understand the process for returns, refunds, and exchanges.


1. Standard Sofa Returns: 30-Day Free Trial

We offer a 30-day free trial for standard-size sofas. If you’re not happy with your purchase, you can return it within 30 days of receiving it.

  • Eligibility: This policy applies to standard-size sofas only (not custom-sized sofas).


  • Condition: The sofa must be returned in new, unused condition, with all original packaging intact.


  • Return Process: To initiate a return, please contact our customer service team within 30 days of receiving your sofa. Our team will guide you through the return process.



2. Custom Size Orders: Non-Returnable

Custom sofas are made to your specific size requirements. As a result, custom size orders are non-returnable.

  • Please double-check your size specifications before confirming your order. Once production begins, changes or cancellations cannot be made.


  • Non-returnable items: This applies only to sofas that have been customized to your specific size requirements.



3. Refund Process

  • Standard Sofa Returns: If your return is approved, once the sofa is received and inspected, we will process your refund. Refunds will be credited to your original payment method within 14 business days.


  • Custom Orders: Custom-sized sofas are non-returnable, so no refunds will be issued unless there is a manufacturing defect.



4. Warranty Terms

We provide warranties to ensure peace of mind and the long-lasting quality of our products.

  • 2-Year Cushion Warranty: We offer a 2-year warranty on the cushions, covering any manufacturing defects or issues related to cushion materials or craftsmanship.


  • 10-Year Frame Warranty: Our sofas come with a 10-year warranty on the frame, ensuring the durability and long-lasting quality of the sofa frame.


Please note: Our warranties cover defects in materials and craftsmanship. They do not cover damage caused by accidents, misuse, or general wear and tear, such as cuts, stains, or damage due to improper care.


5. 30% Deposit Refund Policy (Cash on Delivery Orders)

For cash on delivery orders, a 30% deposit is required at checkout.

  • Refundable Deposit: The 30% deposit is fully refundable within 36 hours of placing the order. To cancel and receive a refund, please contact us within this time frame.


  • Non-Refundable Deposit: After 36 hours, the deposit becomes non-refundable, for custom size sofas.



 

6. Delivery-Related Returns

  • Damaged Deliveries: If your sofa arrives damaged or defective, please contact customer service immediately. We will arrange a free return or exchange of the damaged item.


Non-Damaged Returns: For non-damaged returns, customers are responsible for return shipping fees.